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Frequently Asked Questions - Internet Banking

Q: What is Online Banking?
A: Online Banking is a tool that allows you to use a personal computer with an Internet connection to conduct your banking online.

Q: What can I do with Online Banking?
A: You can view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more. Check out the Online Banking Demo to see all the features of Online Banking and how you can personalize your online banking experience.

Q: Is any of my personal information stored in the Online Banking product?
A: Yes, the Online Banking product stores your User ID, password and user preferences.

Q: How current is my banking information?
A: Your checking, savings, and CD/IRA account information is updated each time you log into your Online Banking so that all pending as well as posted transactions are displayed and reflected in your available balance. Loan transactions and balances will reflect information available from the previous day’s business.

Q: What accounts will I be able to access through Online Banking?
A: You can access your checking, savings, investment and loan accounts from the Online Banking service. Our Online Banking Product is intended to give you as much access, security, and versatility as possible.

Q: How much account information can I view at once?
A: The system will always default to show the last 30 days history at login. You may change the dates to view by clicking ‘View Transactions.’

Q: Can I view my account details in more than one way?
A: Yes, you can view your accounts by date, check number, payee, amount or balance in ascending or descending order.

Q: What formats can I download my transaction history in?
A: Online Banking supports downloads to QuickenT, Microsoft MoneyT or as a comma-delimited text file.

Q: Can I schedule future transfers?
A: Yes! You may schedule future one-time or future-scheduled on a frequency basis (weekly, monthly, yearly).

Q: When can I use Online Banking services?
A: With Online Banking, you have access to your account information 24 hours a day, 7 days a week!

Q: Is there a demo available for me to try?
A: Yes, we have an Online Banking Demo that is part of the Home Banking package.

Q: How long can I be inactive before being logged out of the Online Banking product?
A: The inactivity time out default is set for 20 minutes.

Q: What is required to use the Online Banking service?
A: All you need to use Online Banking is a secure browser that supports 128 bit encryption, such as Microsoft Internet Explorer® . You can use any computer that has Internet access.

Q: How do I access Online Banking?
A: You must first complete the Online Banking registration form and submit it to us. Once your registration is received we will process your request. You will need a password to access the service for the first time. You may contact us by telephone or wait for your password to be mailed to you. You must have an existing checking, savings or loan account before banking online.

Q: Can I create my own password that is easy for me to remember?
A: Yes, after you use your assigned password to log-in for the first time, you can go to User Options and change your password.

Q: What happens if I forget or lose my password?
A: Just call us and we will take you through the steps needed to get back into the system immediately!



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